FAQs
Please visit the Help page first for answers to many Frequently Asked Questions.

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IDS, FJDS, FDRS, Ford DiagNow App, VCM and VCM Lite Support
The Rotunda Diagnostics independent repair shop support center provides assistance to users of the IDS, FJDS, FDRS, Ford DiagNow App, VCM or VCM Lite. Please review self-help information here before contacting the support center. If you experience difficulty with your diagnostic system, you may call 1- 888-354-7558 (Monday-Friday 8:00AM to 8:00PM Eastern time)

For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711.

Request Diagnostic Software Help

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Other Questions


For all other questions such as those topics below, please select the "Request for Other Help" button and provide detailed information of the concern

• Password and login information (Motorcraft Service Account)
• Password reset and log in issues
• Publications (Service Information)
• Access
• Missing Information
• Concerns with the website (Motorcraft Service or Service Publications)
• Error codes
• Browser settings
• Refunds of Motorcraft Subscriptions only (must be within 72 hours of purchase)
• Key Codes
• Subscriptions



*Note: If the request is only for a refund due to an incorrect purchase, please include the purchase order number, date of purchase and last four of credit card number - which is found on the receipt.

• Billing related requests
• Failure to complete requests
• Multiple charges
• Billing Address and Credit Card concerns

Request for Other Help

**Please Note: Motorcraft Technical Resources Support does NOT provide technical direction or vehicle information for diagnostics.

Hours of operation for Other Questions are:

Monday - Friday 8 a.m. - 8 p.m. Eastern Time